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Reclamation Resolution

At Multimally for Leather Products, our primary goal is to ensure your complete satisfaction through excellent customer service. In the unlikely event that you encounter any issues or disputes regarding your purchase, we have a well-defined and fair dispute resolution process to address your concerns. Please take note of the following steps:
Step 1: Contact our Customer Support If you have any questions or concerns about your order or a specific product, please reach out to our dedicated Customer Support team. You can contact us through

Email: Hello@multimally.com

Phone: 212697994970

or any other preferred method of communication by visiting our contact us page. Our attentive team will carefully listen to your concerns and collaborate with you to find a satisfactory solution.
Step 2: Provide Order Information To expedite the resolution process, kindly provide our Customer Support team with relevant details about your order, including the order number, date of purchase, and a clear description of the issue you are facing. These details will help us better understand your situation and promptly resolve the matter.
Step 3: Assessment and Investigation Once we receive your complaint, our team will conduct a thorough review and assessment of the provided information. In some cases, we may require additional details or evidence from you to gain a comprehensive understanding of the dispute. Please be assured that your case will be handled with the utmost care and respect.
Step 4: Proposed Resolution After carefully examining your complaint, we will propose a resolution based on our assessment. This may involve options such as repair, replacement, refund, or any other appropriate action to address your concern. We will clearly communicate our proposed solution to you and provide an explanation for our decision.
Step 5: Mutual Agreement Transparent communication is essential to us. Once you receive our proposed resolution, we encourage you to engage in constructive dialogue with us. If you have any further questions, feedback, or suggestions, please feel free to share them. Our aim is to find a resolution that satisfies both parties.
Step 6: Resolution Implementation Upon reaching a mutual agreement, we will promptly implement the proposed solution. Our ultimate goal is to resolve the dispute to your satisfaction and ensure you have a positive experience with our store.
Step 7: Escalation If, for any reason, you feel that your dispute has not been adequately addressed or resolved, we have an escalation process in place. You can request to speak with a supervisor or escalate the matter to a higher level within our organization. Rest assured that we will make every effort to address your concerns promptly and fairly.
At Multimally, we deeply value our customers and are committed to providing exceptional service. Our well-structured dispute resolution process is designed to help us handle any issues you may encounter and ensure your complete satisfaction with our products.
Thank you for choosing our store, and we eagerly look forward to assisting you with any inquiries or concerns you may have.