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Refund and Returns Policy

Last Updated: 25/08/2023

At Multimally, we take pride in offering high-quality leather products that meet the expectations of our valued customers. We understand that there might be instances where you wish to return or exchange a product, and we are here to assist you through the process. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds and returns.

1. Eligibility for Refunds and Returns:

We accept refunds and returns for all types of leather products, whether they are new or gently used, within 30 days from the date of purchase.

2. Conditions for Refunds and Returns:

To be eligible for a refund or return, the following conditions must be met:

  • The product must be in its original condition, with all tags, labels, and packaging intact.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.
  • The product should not show signs of misuse, damage, or excessive wear and tear.
  • Personalized or customized items are not eligible for refunds, unless they are defective or damaged upon receipt.

3. Initiation of Refunds and Returns:

If you wish to initiate a refund or return, please follow these steps:

  • Contact our customer service team at Hello@Multimally.com or call us at +212697994970 to notify us of your intent to return the product.
  • Provide your order details and a clear explanation of the reason for the return.
  • Our customer service team will provide you with instructions on how to proceed with the return.

4. Free Return Shipping

We value your experience with us, which is why we offer free return shipping. There are no hidden fees or additional charges for our clients when returning items.

5. Inspection and Processing:

Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria mentioned above. If the returned product is approved, we will initiate the refund process.

6. Refund Process:

  • Refunds will be processed using the same payment method used for the original purchase.
  • Please allow up to 10 business days for the refund to be reflected in your account, depending on your payment provider.

7. Damaged or Defective Items:

If you receive a damaged or defective product, please contact us immediately upon receipt. We will guide you through the process of returning the item and arrange for a replacement or refund, including covering the return shipping costs in such cases.

8. Contact Information:

If you have any questions or concerns about our refund policy, please contact us at:

Email: Hello@Multimally.com Phone: +212697994970 Physical Address: Tanger Business Center, 90000 Tanger.

9. Policy Updates:

Multimally reserves the right to update or modify this refund policy at any time. Any changes will be effective upon posting on our website.

At Multimally, we strive to provide a seamless shopping experience and maintain transparency in our business practices. We appreciate your trust in us and thank you for choosing our leather products.