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Shipping Policy

Order Processing:

We strive to process your order promptly within 1 to 3 business days. Once your order has been processed, you can expect to receive an email notification within 24 hours to inform you that your order is on its way to you.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

DestinationShipment methodEstimated delivery timeShipment cost
United StatesStandard shipping9 business daysFree Shipping
United StatesFedEx5 Business Days$11.95
InternationalFedEx3-6 business days$19.95

Shipment Confirmation & Order Tracking:
Once your order has been shipped, you will receive a Shipment Confirmation email from Multimally containing your tracking number(s). Please note that the tracking number may take up to 24 hours to become active and trackable, if your tracking didn’t work after 24 hours kindly reach out to us to check it for you.

Customs, Duties, and Taxes:
Please be aware that Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Multimally is not responsible for these charges if they are applied and are your responsibility as the customer. Any fees incurred during or after shipping, such as tariffs or taxes, are the sole responsibility of the customer. That is to say,

If you receive a broken or damaged product, we sincerely apologize for the inconvenience. Rest assured, you have the full right to request a refund or exchange. Please contact our customer support team immediately with detailed information and supporting evidence. Kindly retain all packaging materials and damaged goods before filing the claim. We will promptly assess your claim and take appropriate action to resolve the issue to your satisfaction. However, please note that there are some exceptions for which we are not liable, such as items lost after delivery or damages caused by customer mishandling. We appreciate your understanding in these matters.

Refunds, Returns, And Exchanges:

At Multimally, we strive to provide you with the best in quality and value. If for any reason you are not satisfied with your order, we are pleased to accept the return of the product and issue a full refund of your purchase.

To ensure a smooth refund experience, we highly recommend that the returned product is in its original condition. While it is not mandatory for the packaging to be untouched, we kindly request that the item is not damaged or broken. This allows us to assess the product accurately and provide a fair refund

To initiate a return, please email us at contact.multimall@gmail.com with a detailed reason for return, along with pictures or a video of the product that supports your reason. Once your return is approved, you will receive a Return Authorization Number (RA#) and the address of the closest warehouse where you can send the product for return.

For a guaranteed refund, please use a trackable mail service when returning the product. Multimally will not be held responsible for any lost or missing packages during the return process.

Upon receipt of your returned package, our team will examine the products and a full refund will be issued to your original payment method. A refund receipt will be emailed to the address you provided at the time of your original purchase.

For more detailed information about our Return & Refund Policy, please refer to the dedicated section on our website.

If you have any further questions or concerns, please don’t hesitate to contact us acontact.multimall@gmail.com or by visiting our Contact us page. We’re here to assist you!